At The Card Corner Vault, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
This Refund Policy outlines your rights in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
Unused
In the same condition that you received it
In its original packaging
You will also need the receipt or proof of purchase.
To start a return, you can contact us at:
contact@thecardcornervault.shop
If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is:
Defective
Damaged
Incorrect
This allows us to evaluate the issue and make it right.
Certain types of items cannot be returned, including:
Opened trading card packs
Used items
Gift cards
Digital products
If you have questions about a specific item, please contact us before requesting a return.
The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you may place a new order for the replacement item.
We will notify you once we have received and inspected your return.
If approved, your refund will be processed and automatically applied to your original payment method.
Please remember it may take several business days for your bank or payment provider to process the refund.
If you have any questions about our Refund Policy, please contact us:
Email: contact@thecardcornervault.shop
You can also contact us via post at the address below:
The Card Corner Vault
C/O Raine Accountants
Imperial House, 21–25 North Street
Bromley
BR1 1SD
United Kingdom
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